Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Fort Campbell, KY

1d • Onsite

About The Position

This Medical Support Assistant position is located within Blanchfield Army Community Hospital’s medical treatment facilities at Fort Campbell, Kentucky, and local satellite clinics. It is a Direct Hire Solicitation. The incumbent is the initial point of contact for patients, welcoming and assisting them in person and by phone. The role performs receptionist, recordkeeping, and clerical duties, including entering and retrieving information in automated systems; coordinating or scheduling appointments with clinics and specialties; maintaining accurate electronic and paper patient records; and providing patients, families, caregivers, and healthcare personnel with information about the practice, clinic, and hospital policies, procedures, and locations.

The position is subject to suitability and security investigations, immunization screening and vaccination requirements, and tuberculosis testing. It is designated Inclement Weather Essential and Mission Essential, requiring the incumbent to make every effort to report or remain at work during severe weather or emergencies. Work may include on-call duty, shift work, evenings, weekends, holidays, and rotating schedules.

Applicants must be U.S. citizens and qualify through the stated specialized experience, education, or a combination of education and experience. The position requires a qualified typist able to type 40 words per minute on a five-minute sample with no more than three errors. A one-year probationary period applies, direct deposit is required, and PCS costs are not authorized. The federal position includes access to a benefits package, with eligibility dependent on position type.

Requirements

• U.S. citizenship.
• One year of specialized experience performing receptionist, recordkeeping, and clerical duties in a medical treatment facility, including receiving patients, scheduling appointments, and maintaining medical records; or four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
• Ability to type 40 words per minute on a five-minute sample with three or fewer errors.
• Successful suitability determination and required background/personnel security investigation.
• Meet mandatory seasonal influenza vaccination requirements, unless exempted for medical or religious reasons with documentation; complete immunization screening and required Hepatitis B immunization for direct patient contact; provide proof of other immunizations if required for the position; and complete tuberculosis testing.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Provide proof of U.S. citizenship.
• Complete a one-year probationary period.
• Make every attempt to report to or remain at work during severe weather and emergency situations.
• Direct deposit of pay is required.

Responsibilities

• Welcome and assist patients in person and by phone as the initial point of contact.
• Perform receptionist, recordkeeping, and miscellaneous clerical duties, including entering and retrieving information from automated systems.
• Coordinate and/or schedule patient appointments with other clinics or specialties.
• Maintain electronic and paper patient records, ensuring accurate patient and provider identifiers on every entry.
• Provide patients, family members, caregivers, and healthcare personnel with information about the practice, clinic, and hospital policies, procedures, and locations.
• Report for work on time and/or remain on duty during severe weather or emergencies to support mission operations.
• Work on call or rotating shifts, which may include evenings, weekends, holidays, and varying schedules, as required.

Benefits

• The description states that federal employees and their families have access to a comprehensive benefits package; specific benefits and eligibility depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED