HIS Clerk

Family Health Care•Big Rapids, MI

About The Position

Family Health Care is seeking a customer-service-focused team member to serve as the first point of contact for patients and visitors at its health center. The position helps organize and facilitate effective patient flow while ensuring patients and visitors have a positive experience. The role greets patients and visitors, answers and screens telephone calls, takes complete and accurate messages, and schedules, coordinates, and reschedules patient appointments according to office procedures. Knowledge of HIPAA is required.

Requirements

High school diploma or GED.
Computer experience.
One year of work experience.
Knowledge of HIPAA.

Nice To Haves

Work experience in a medical office setting is preferred.
Knowledge of medical terminology is preferred.
Experience is preferred.

Responsibilities

Greet patients and visitors.
Answer and screen telephone calls and take complete, accurate messages.
Book, coordinate, and reschedule patient appointments according to office-scheduling procedures.