Financial Counselor I

Community Health Systems Professional Services Corporation•Mountain Brook, AL

20h

About The Position

The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management. The role provides financial counseling, assists with financial assistance applications, and helps ensure accounts are processed accurately and promptly. It involves regular interaction with patients, insurance payors, and internal departments to support account resolution and a positive patient financial experience.

Requirements

0–2 years of experience in healthcare registration, billing, collections, or a related field.
Knowledge of healthcare billing and insurance verification processes.
Strong interpersonal and communication skills with a customer service focus.
Ability to organize and prioritize tasks in a fast-paced environment.
Proficiency in Google and Microsoft platforms and electronic health record systems.
Ability to maintain confidentiality and professionalism in patient interactions.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
2–4 years of experience in financial counseling or insurance verification.

Responsibilities

Establish payment arrangements with patients according to departmental policies and procedures.
Complete and submit financial assistance applications accurately, and follow up on required documentation.
Verify insurance eligibility and benefits, and obtain appropriate authorizations when applicable.
Review daily admission and missed opportunity reports to ensure accounts have a valid payment source or financial counseling documentation.
Respond to patient inquiries about account balances, billing concerns, and insurance coverage; return calls promptly and professionally.
Review and process adjustment requests and monitor approved adjustments for accuracy.
Document account actions and communications in the appropriate system using correct comment types.
Communicate with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
Coordinate with other departments to resolve account issues and ensure account accuracy.
Retrieve and respond to voicemails from departmental customer service lines and ensure timely follow-up.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.