Financial Aid Counselor I

Regent University • Virginia Beach, VA

1d • $40,000 - $42,000

About The Position

The Financial Aid Counselor I serves as an embedded representative supporting student-facing positions, including Academic Advisors and Admissions Counselors. In a call center environment, the counselor handles a high volume of internal contacts and also works directly with Regent University students as needed to resolve complex cases and escalated accounts, and to support new-hire training experiences. The role serves as an expert on financial aid and payment plan options.

The position is based in Virginia Beach, Virginia. Qualified candidates may be considered for remote work depending on location.

Requirements

• Bachelor's degree or commensurate higher education experience.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Responsibilities

• Answer simple and complex financial aid questions accurately and efficiently.
• Maintain expert knowledge of federal, state, institutional, and external award programs.
• Stay current on policies and programs important to students, including admissions protocol, financial aid, international admissions, military affairs, and student housing.
• Provide extraordinary service to internal and external customers.
• Navigate internal organizational structures to support a one-stop-shop student experience.
• Handle a high volume of contacts relating to financial aid, payment plans, and account collections.
• Coordinate and participate in financial aid events.

Benefits

• Health, life, and disability insurance.
• Flexible spending accounts.
• Tuition incentives.
• Fully vested retirement plans.
• Time off.
• Benefits package for regular faculty and staff working a minimum of 30 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level