Financial Aid Counselor

New York University•New York, NY

1d•$77,000 - $84,700•Hybrid

About The Position

Within the Office of Financial Aid (OFA), this three year, limited term Financial Aid Counselor role will be dedicated to providing outstanding service and advising to applicants, admitted and current students, families, and community members on our New York campus via phone, email, virtual, and in-person meetings. Advise prospective and admitted students, parents, and currently enrolled students on a broad range of issues pertaining to the financial aid application process, University financial aid policies and procedures, and assist with resolving problems. Monitor, support, and contribute to a team that ensures compliance with all Title IV and institutional policies and procedures.

Requirements

Bachelor's Degree
2+ years experience in a financial aid and/or student services environment or an equivalent combination of education and experience.
Basic knowledge of available types of financial aid, scholarships and general student eligibility criteria.
Demonstrated commitment to providing excellent customer service.
Proven organizational, interpersonal, and communication skills.
Working knowledge of Title IV and institutional financial aid processes and systems.
Ability to use technology and information systems to support work and develop data (i.e. PeopleSoft, Campus Logic, Image Now, IDOC, Service Link, Cisco etc.).

Nice To Haves

Familiarity with Student Information System, needs' analysis, and federal/state financial aid programs

Responsibilities

Provide outstanding service and advising to applicants, admitted and current students, families, and community members on the New York campus via phone, email, virtual, and in-person meetings.
Advise prospective and admitted students, parents, and currently enrolled students on financial aid application process, University financial aid policies and procedures.
Assist with resolving problems related to financial aid.
Monitor, support, and contribute to a team that ensures compliance with all Title IV and institutional policies and procedures.