Financial Aid Counselor

Grand River Health Main Campus • Rifle, CO

2d • Onsite

About The Position

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care. What You’ll Do As a Patient Financial Aid Counselor, you’ll help patients understand their financial assistance and payment options while providing compassionate, responsive service. You’ll work closely with Patient Financial Services and Patient Access to connect patients with available resources and ensure information is handled accurately and efficiently.

Requirements

• High school diploma or equivalent preferred
• Bilingual skills and healthcare experience are a plus.
• Strong communication, customer service, problem-solving, and interpersonal skills.
• Comfortable using computers, office equipment, and common word-processing and spreadsheet applications.
• Detail-oriented and able to accurately process information, maintain confidentiality, and manage multiple tasks in a busy environment.
• Willingness to learn and become proficient in department systems, including HealthStream, Kronos, InstaMed, Meditech, Experian/SSI, Medicaid Portal, and other related applications.

Nice To Haves

• Bilingual skills
• Healthcare experience

Responsibilities

• Assist uninsured and underinsured patients with financial assistance programs, including Medicaid, CICP, Hospital Discounted Care, and charity care.
• Help patients understand potential financial responsibility and provide estimates for applicable charges.
• Maintain timely communication and effective working relationships with patients, providers, coworkers, and community partners.
• Process, scan, and document information received through phone, email, fax, and other systems while maintaining accurate records.
• Cross-train and provide backup support within Patient Financial Services and Patient Access, along with other duties as assigned.
• Perform a variety of tasks and other duties as assigned.

Benefits

• Medical
• dental
• vision
• PTO from day one
• extended illness time
• retirement plan with match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED