MEDICAL OFFICE ASSISTANT

Alivio Medical Center • Chicago, IL

6d • $19 - $19 • Onsite

About The Position

The Medical Office Assistant processes patient eligibility, registration, and online applications for MPE, All Kids, and CountyCare. The role collects applicable copayments, establishes payment plans, monitors patient payment activity, performs financial assessments and billing functions, and updates patient demographics. The position also provides front-office support, including greeting patients, answering phones, scheduling appointments, handling medical charts and records, and completing patient checkouts. The assistant must maintain patient confidentiality and comply with Alivio’s written standards, Joint Commission standards, policies and procedures, and Corporate Compliance requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma/GED or at least two years of relevant work experience.
• One year of related experience; preferably in a health care setting.
• Strong organizational, clerical, and communication skills.
• Bilingual Spanish/English.
• Computer literacy.

Nice To Haves

• Experience working with IDPA, medicine, and third-party insurance.

Responsibilities

• Greet patients, answer telephones, schedule appointments, and make appointment reminder calls.
• Assist with printing providers’ schedules and verifying appointments.
• Create, retrieve, and file medical charts according to AMC medical-record policies and procedures, and perform daily electronic medical record functions.
• Register new patients, explain registration and consent forms, and enter patient data into the computer.
• Conduct financial assessments and enrollment activities, including obtaining and copying insurance cards or documenting payment methods.
• Administer the sliding fee scale according to federal guidelines, reassess applicants every six months, document interviews and outcomes, and submit monthly reports on appropriate data.
• Assist patients with completing and submitting MPE, KidCare, and CountyCare applications.
• Advocate for patients with third-party payors, including Medicaid and Medicare.
• Complete patient checkouts by scheduling return appointments when needed, collecting payments, issuing receipts, and/or posting superbills to the computerized medical billing system.
• Balance and post monies, prepare daily cash reports, and submit daily cash receipts to the Billing Department.
• Maintain confidentiality of patient information and records.
• Conduct internal referrals when needed.
• Perform other related duties as assigned.
• Comply with Alivio’s written standards, Standards of Conduct, Joint Commission standards, policies and procedures, and Corporate Compliance requirements.

Benefits

• Paid time off, including vacation, paid sick leave, and paid leave.
• Full health benefits, including medical, dental, vision, disability, and life insurance.
• 403B retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED