Medical Office Assistant

Tenet Healthcare • Detroit, MI

2h

About The Position

Under general supervision and according to established policies and procedures, the Medical Office Assistant performs Medical Assistant and Patient Services Assistant duties for an assigned area. The role supports patients and clinicians by greeting and registering patients, handling calls and visitor directions, scheduling appointments, and assisting physicians or physician extenders during examinations. Duties also include collecting and posting payments, preparing deposits, maintaining patient charts and records, and handling billing and insurance information.

The assistant prepares examination rooms, helps position patients, takes and documents vital signs, and may perform procedures such as non-intravenous injections, venipuncture, EKGs, stress-test assistance, routine x-rays, and pulmonary function tests. The position follows established safety procedures and participates in required safety training, including CPR and annual safety training.

Requirements

• High school diploma or GED.
• Graduation from a school of practical nursing; or completion of a PCA/PCT program, Nurse Assistant program or equivalent training, Medical Assistant program, or phlebotomy training program; EMT qualification; or six months of experience in a doctor’s office or related area performing Medical Assistant duties.
• One year of previous experience performing Medical Assistant or Patient Care Associate duties.
• One year of previous experience performing medical office clerical duties, such as insurance verification, authorizations, medical billing, or EMR use, in a doctor’s office or related area.
• Analytical ability to handle patient problems, review and verify insurance information, research billing problems, and compile statistical data.
• Interpersonal skills to communicate effectively with patients, physicians, and other personnel.
• Technical knowledge of blood pressure techniques.

Nice To Haves

• Six months of direct patient care experience is preferred.
• Medical Assistant certification is preferred.

Responsibilities

• Greet visitors, answer telephones, and direct calls and visitors to the appropriate person or place.
• Register patients for outpatient services and obtain demographic, insurance, and other required information.
• Contact insurance providers to determine benefit levels and patient co-pays as needed.
• Collect and post payments and prepare daily deposits.
• Pull and prepare patient charts before appointments; file notes, prescriptions, face sheets, and other documentation in medical records.
• Copy and release medical-record information as needed.
• Prepare examination rooms and assist physicians with examinations, including helping move or position patients and handling instruments.
• Take and document vital signs, including temperature, blood pressure, and weight, and record patients’ reasons for visits.
• May perform non-intravenous injections, venipuncture, EKGs, assist with stress tests, perform routine x-rays and pulmonary function tests, and perform related activities.
• Obtain referrals and schedule patient appointments or procedures according to guidelines.
• Enter, review, research, and correct computerized patient billing records; provide the billing company with copies of payments and rejections.
• Perform other support duties, such as preparing laboratory slips or statistical data, typing correspondence, and training new personnel.
• Follow established policies and procedures to meet JCAHO/OSHA safety standards and participate in safety training, including CPR and annual safety training.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off (PTO).
• Career development and continuing education opportunities.
• Health savings accounts and healthcare-dependent care flexible spending accounts.
• Employee Assistance Program and employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED