Medical Office Assistant

Allergy & Ent Assoc • Pearland, TX

4d

About The Position

The Medical Office Assistant welcomes patients and visitors, supports front-office operations, and helps maintain an efficient and positive patient experience. The role includes handling patient arrivals, appointments, phone calls, paperwork, billing-related information, and electronic patient charts while following office policies and procedures.

The assistant maintains a clean and orderly waiting room and work area, supports electronic workflows, communicates with staff, and escalates concerns to leadership. The position also supports patient engagement and outreach, completes required training and emergency drills, and protects confidential information in accordance with HIPAA regulations. Other activities may be assigned.

Responsibilities

• Greet patients and visitors promptly and politely, provide necessary instructions or directions, and notify the appropriate department or person of their arrival.
• Follow applicable office policies, procedures, and protocols.
• Communicate effectively with other staff members.
• Complete necessary paperwork, such as fee tickets, and use computer systems to generate information needed for billing.
• Update patient information, collect co-pays, provide forms for completion, and obtain signatures as needed.
• Maintain a clean, orderly waiting room and work area.
• Promote electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answer phones promptly and pleasantly and handle patient needs, including making appointments and taking messages for clinical staff.
• Proactively escalate patient, workflow, or operational concerns to leadership and offer constructive solutions.
• Support patient engagement and personalized outreach to improve the patient experience and encourage authentic patient reviews.
• Complete mandatory company training on time and participate in required emergency drills and other assigned training.
• Update electronic patient charts according to policy and procedure.
• Maintain patient, staff, and employer confidentiality and comply with HIPAA regulations.
• Perform other job activities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed