Medical Office Assistant

West Tennessee Healthcare•Henry County MAB - Inspire Women's Clinic, GA

About The Position

The Medical Office Assistant supports medical providers with direct patient care, clerical and environmental duties, and organizational compliance tasks. The role manages appointment scheduling and patient charts, and provides patients with care and information so they can use and benefit from clinic services. The assistant is expected to convey a positive image of the clinic and is subject to call-back and overtime as required by the clinic. The position includes supporting patient flow and procedures, assisting patients with mobility and other needs, collecting histories and specimens, performing screenings and laboratory tests as ordered, administering medications and treatments within scope of practice, documenting care, and reporting changes in patient condition or adverse reactions. It also includes maintaining records, coordinating referrals and appointments, managing supplies, cleaning and sterilizing rooms and equipment, and following clinic and system policies. The assistant may respond to emergencies, initiate CPR or other appropriate action, and provide orientation guidance to new employees and students. A high school diploma is required. Some college or attendance at, or graduation from, a Medical Office Assistant training program is preferred. MOA certification is required, and CPR certification must be attained during the introductory period and maintained during employment. Preferred experience is at least one year in a health care field; on-the-job training is provided for further skills.

Requirements

High school diploma.
MOA certification.
Attain CPR certification during the introductory period and maintain certification during employment.
MOAs entering orders in an outpatient clinic are required to be Certified MOAs, effective 2023, regardless of location.
MOAs hired before October 2022 may be certified or have completed CPOE education; this must be updated when it expires.
Knowledge of the health care field and/or medical specialty.
Knowledge of assisting tasks related to health care or the particular medical specialty.
Knowledge of information that must be conveyed to patients and families.

Nice To Haves

Some college or attendance at, or graduation from, training to become a Medical Office Assistant.
Preferred minimum of one year of work experience in a health care field.

Responsibilities

Check schedules and organize patient flow; accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, and other needs.
Collect patient histories and specimens, perform screenings and laboratory tests as ordered, and assist medical providers or licensed nursing staff with procedures.
Administer medications and treatments within scope of practice; prepare for tests and surgery; and assist physicians with examinations and procedures according to policy.
Document care in patient records, receive and transcribe physician, FNP, and PA orders as appropriate, and relay instructions to patients and families.
Identify, record, and report changes in patient condition or adverse reactions to treatment or medication to the medical provider.
Answer telephone calls and provide pertinent information.
Send and receive medical records, complete referrals and forms, schedule appointments, verify insurance coverage, enter patient demographics, and manage charts.
Ensure proper segregation and safe disposal of hazardous pharmaceutical waste.
Clean exam and procedure rooms, instruments, and equipment between patient visits; sterilize equipment and instruments according to the maintenance program; and keep appropriate records.
Order, sort, store, and restock supplies, including patient supplies and exam or procedure room supplies.
Respect and promote patient rights and follow clinic and system policies and procedures.
Respond to medical emergencies, initiate CPR or other appropriate action, and notify appropriate personnel.
Contribute to a positive work environment and the overall clinic team effort.
Perform preceptor duties by guiding new employees and students during orientation.
Perform related responsibilities as required or directed.