Medical Office Assistant

Medical University of South Carolina•Florence, AL

About The Position

MUSC Community Physicians (MCP), an entity within the Medical University of South Carolina, provides healthcare to patients throughout South Carolina’s rural health network. The Medical Office Assistant supports constant and efficient operations of the physician medical office, including administrative coverage at the clinic front desk. The role handles scheduling, patient registration, telephone triage, medical records, billing and collections, and daily clinic preparation. It also supports patient identification and check-in/check-out, charge posting, cash management, customer service, message distribution, ancillary scheduling and preparation, and referral management. The position includes monitoring the clinic appointment line, scheduling appointments for clients referred from outside medical, hospital, and correction systems, answering multiline telephones, taking payments for clinical services, completing registration and documentation, scheduling interpreters, and retrieving billing charges. The minimum qualification is a high school diploma or equivalent plus one year of patient care experience in a healthcare facility; alternatively, candidates may qualify with Certified Nursing Assistant status, successful completion of an accredited Nursing Assistant or Medical Assistant course or equivalent training, EMT or Paramedic certification, or a bachelor’s degree. No licensure or certifications are listed as required.

Requirements

High school diploma or equivalency plus one year of patient care experience in a healthcare facility; or Certified Nursing Assistant status; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a bachelor’s degree.
Required licensure, certifications, and registrations: N/A.

Responsibilities

Provide administrative coverage at the clinic front desk.
Monitor the clinic appointment line and schedule appointments, including for clients from outside medical, hospital, and correction systems.
Answer multiline telephones and distribute messages.
Take payments for clinical services and support cash management and collections.
Complete patient registration and documentation; support patient identification and check-in/check-out.
Coordinate scheduling, telephone triage, medical records, billing, and charge posting.
Retrieve billing charges.
Schedule interpreters, ancillary services, and patient appointments; support ancillary preparation and referral management.
Coordinate and participate in daily clinic preparation.
Provide customer service.