Medical Office Assistant (CMA, RMA, CCMA or MOA)

CAROLINA ASTHMA AND ALLERGY CENTER MASTER • Gastonia, NC

18d

About The Position

A non-exempt position responsible for performing a variety of duties in a specialty office. The Medical Office Assistant may work in both clinical and administrative areas, assisting physicians with patient care and handling clerical, environmental, and organizational tasks. The role provides information to patients so they can fully use and benefit from clinical services. The employee must be able to travel to all clinic locations within the company.

Requirements

• High school diploma or GED, a medical office assistant diploma from an accredited vocational institution, or a community college course in medical assisting.
• At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
• Current documentation of national certification as a Registered Medical Assistant (RMA) through the American Medical Technologists (AMT), or certification through the American Association of Medical Assistants (AAMA).
• Current CPR certification.
• Current health records with appropriate immunizations for work in health care, including hepatitis B and tuberculosis requirements.
• Knowledge of the health care field, medical office protocols and procedures, practice-specific assisting tasks, and information that must be conveyed to patients and families.
• Skill in performing medical assistance tasks appropriately and using tact and diplomacy in interpersonal interactions.
• Ability to understand patient education needs and effectively share information with patients and families.
• Ability to learn and retain patient care procedures, project a pleasant and professional image, plan and prioritize delegated tasks, and demonstrate compassion and caring.

Nice To Haves

• Bachelor’s degree in a health sciences field.

Responsibilities

• Support patient care by checking schedules and organizing patient flow; accompanying patients to exam or procedure rooms; assisting with walking, transfers, dressing, specimen collection, and exam preparation; collecting patient histories; performing screenings according to provider guidelines; assisting physicians and nurses with procedures; charting; relaying instructions to patients and families; and answering calls with pertinent information.
• Handle clerical tasks such as sending and receiving medical records; obtaining lab and X-ray reports, hospital notes, and referral information; completing forms and requisitions; scheduling appointments; verifying insurance coverage and patient demographics; and maintaining complete, properly filed charts.
• Set up instruments and equipment according to department protocols; clean exam and procedure rooms, instruments, and equipment between visits to maintain infection control; clean the sterilizer according to its maintenance schedule and keep appropriate records; order, sort, and store supplies; and restock rooms.
• Fulfill organizational responsibilities, including respecting and promoting patient rights, responding appropriately to emergency codes, and sharing problems relating to patients or staff with the immediate supervisor.
• Perform clinical medical assisting duties as permitted by state law and the medical assistant scope of practice, which may include medical asepsis, vital signs, preparing for physical examinations, clinical pharmacology, administering drugs by various routes including injections, verifying prescriptions against physician orders, biohazard waste disposal and monitoring, therapeutic modalities, patient instruction on assistive devices, body mechanics and home care, laboratory procedures and OSHA guidelines, quality control, emergency triage, and first aid.
• Use work time efficiently by completing clinical and triage tasks, calling patients with lab or radiology results, completing prior authorization paperwork for medication approvals, assisting team members, cleaning, organizing, stocking and putting away supplies, and preparing the office to operate efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED