MEDICAL OFFICE ASSISTANT

ALIVIO MEDICAL CENTER INC • Chicago, IL

4d • $19 - $19

About The Position

The Medical Office Assistant processes patient eligibility, registration, and online applications for MPE, All Kids, and CountyCare. The role collects applicable co-payments, establishes payment plans, monitors patient payment activity, performs financial assessments and billing functions, and updates patient demographics. The assistant also supports patient-facing administrative workflows, including appointments, medical records, check-in and check-out, referrals, and payment processing. The position requires compliance with Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, policies and procedures, and Corporate Compliance requirements. Compliance is considered as part of regular performance evaluation.

The position is based in Chicago, Illinois. It involves no regular exposure to blood, body fluids, or tissues, though unplanned tasks may involve such exposure (OSHA Category 2).

Requirements

• High school diploma/GED or at least two years of relevant work experience.
• One year of related experience; preferably in a health care setting.
• Strong organizational, clerical, and communication skills.
• Bilingual Spanish/English.
• Computer literacy.

Nice To Haves

• Experience working with IDPA, medicine, and third-party insurance is preferred.

Responsibilities

• Greet patients, answer telephones, schedule appointments, and make appointment reminder calls.
• Assist with printing providers’ schedules and verifying appointments.
• Assist with creating, pulling, and filing medical charts according to medical records policies and procedures, and perform daily Electronic Medical Record functions.
• Register new patients, instruct them to complete registration and consent forms, and enter data into the computer.
• Conduct financial assessments and enrollment activities, including obtaining and copying insurance cards or payment information and filing copies as appropriate.
• Administer the sliding fee scale according to Federal Guidelines; review and assess applicants every six months, document interviews and outcomes, and submit monthly reports on appropriate data.
• Assist patients in completing and submitting MPE, KidCare, and CountyCare applications.
• Advocate for patients with third-party payors, including Medicaid and Medicare.
• Complete patient check-out, schedule return appointments when needed, collect payments, and close transactions by issuing receipts and/or posting superbills to the computerized medical billing system.
• Balance and post monies, prepare the daily cash report, and submit daily cash receipts to the Billing Department.
• Maintain confidentiality of patient information and records.
• Conduct internal referrals when needed.
• Perform other related duties as assigned.
• Comply with Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, policies and procedures, and Corporate Compliance requirements.

Benefits

• Paid time off, including vacation, paid sick leave, and paid leave.
• Full health benefits, including medical, dental, vision, disability, and life insurance.
• 403B retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED