Medical Assistant Front Office

COMMUNITY MEDICAL CENTERS INC•Stockton, KS

7d•$25 - $26•Onsite

About The Position

The Medical Assistant (MA) Front Office is part of a team-based Care Team that provides patient care and welcomes, screens, and registers patients of all ages at Community Medical Centers. The role supports a positive patient experience through clinical intake, front-office processes, patient communication, and coordination with licensed clinical staff. The position reports to and works under the general direction of physician staff, and reports directly to the Center Manager or designated Supervisor for supervision, training, service delivery, and performance evaluations. The Chief Nursing Officer provides oversight of the MA’s clinical activities. The role combines clinical medical assistant duties with front-office responsibilities. Clinical tasks include patient intake and documentation, preparation of exam areas and supplies, testing and specimen handling, injections within scope of practice, referral coordination, patient education, and support for providers and nursing staff. Front-office tasks include patient registration, appointment reminders, telephone handling, payment processing, records maintenance, and clinic opening and closing procedures. The role may require travel between assigned sites and may include evening or weekend work, depending on operational needs.

Requirements

At least one year of experience in a clinical setting and/or satisfactory completion of a medical assistant training program.
High school diploma or equivalent.
Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with the organization’s mission, vision, and values.
Valid California driver’s license, proof of automobile insurance, and personal transportation.
Current basic life support (BLS) certificate or ability to obtain one before the date of hire.
Ability to pass the CMC written proficiency test and clinical skills competency checklist during the initial orientation period.
Knowledge of medical practice and care, examination and treatment-room procedures, medical equipment and instruments, and common safety hazards and precautions.
Skill in assisting with treatments and administering medications as directed; taking vital signs; performing venipuncture and injections; maintaining records and accurately recording test results; and supporting departmental quality assurance.
Ability to establish and maintain effective working relationships with patients, medical staff, and the public; maintain quality-control standards; respond calmly and effectively in emergencies; interpret, adapt, and apply guidelines and procedures; and communicate clearly.
Ability to demonstrate identified competencies annually and complete required didactic and observational competency testing on time.
Ability to listen skillfully, use reflective listening and empathy, and acknowledge the needs, expectations, and values of others.
Ability to provide responsive, excellent customer service using welcoming language, appropriate tone and body language, eye contact, and a respectful manner.
Physical ability to perform a full range of body motion, handle and lift patients, and use manual and finger dexterity and eye-hand coordination; stand and walk for extended periods; and occasionally lift and carry items weighing up to 35 pounds.
Vision correctable to 20/40 and hearing within the normal range for telephone contacts.
Ability to work in an environment involving exposure to communicable diseases and bodily fluids and frequent contact with staff and the public, including potentially upset individuals.

Responsibilities

Promote the organization’s mission, vision, and values.
Conduct patient intake assessments, including reason for visit, relevant medical history, medication reconciliation, vital signs, consents, and applicable vision or hearing testing.
Set up telehealth appointments and conduct intake assessments by telephone or video when possible.
Review charts before visits to identify follow-up issues, screenings, preventive care, and unsigned lab results; ensure required screening tools are completed.
Support Care Team best practices and conduct daily and ad hoc team huddles.
Provide red-carpet services and document patient self-management and follow-up goals.
Prepare examination areas, immunizations, instruments, and procedure setups; stock rooms and maintain supplies, checking expiration dates as applicable.
Support efficient patient flow and notify appropriate leads or managers when patient wait times exceed 15 minutes.
Provide interpretation for non-English-speaking patients as needed and arrange telephone or video interpreter services with providers.
Administer ordered oral, intramuscular, intradermal, and subcutaneous immunizations within scope of practice.
Perform and document urine dips and other CLIA-waived testing; collect capillary specimens, handle specimens, instruct patients in specimen collection, and provide normal lab results only after provider sign-off.
Perform laboratory equipment quality-control procedures and maintain accurate records in the electronic health record for in-person and telephone encounters.
Facilitate timely communication between patients and providers and assist providers and licensed nursing staff with intake and patient telephone calls.
Clean and sterilize supplies as directed; assist with supply and medication reordering; monitor autoclave and other supplies as directed.
Perform electrocardiograms and spirometry testing as needed or ordered.
Monitor medical equipment for proper function and report suspected issues to the appropriate lead or manager.
Coordinate in-house referrals, prior authorizations, urgent or stat referral follow-up, and routine referrals to the Centralized Referral Department as directed.
Provide patient education in conjunction with and as directed by clinicians, and participate in follow-up activities.
Perform clinic opening and closing procedures and maintain vaccine viability, including monitoring the vaccine refrigerator.
Participate in staff meetings and keep current with clinical tasks, inbox items, and administrative communications from leadership.
Help ensure the assigned clinic meets organizational quality metrics and complete required reportable-disease records and monthly reports.
Perform receptionist duties when assigned to a small site, such as a school or small clinic.
Register patients of all ages, enter and verify registration data, and screen for payment source and special-program eligibility.
Call patients before appointments, send mail reminders, and contact new health-plan enrollees to arrange initial appointments.
Answer, screen, and route telephone calls; take messages and provide information.
Update, correct, and clear clinic route slips; open and close clinic buildings as required.
Accept payments, issue receipts, and balance cash at the end of the day.
Pull positive lab results and obtain medical charts for provider review; maintain medical records, file reports, follow medical-record checkout procedures, and preserve confidentiality.
Perform other duties as assigned.
Travel to different assigned sites when operational coverage requires it; work evenings or weekends if required.