Medical Assistant / Medical Front Office

NextCare • Goodyear, AZ

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team environment. The role supports patient care in the back office and may also support front-office reception, with assignments based on clinic staffing needs and business requirements. The Medical Assistant helps maintain smooth clinic operations and patient flow while treating patients with respect and dignity.

Under a provider’s direct supervision and within the Medical Assistant scope of practice, the role assists with examinations, procedures, and direct patient care. Duties may include taking vital signs, administering medications as directed, drawing blood, collecting urine specimens, performing splinting and casting, conducting physicals, and providing services such as ear lavage, wound care, and oxygen administration. The position also includes patient safety reporting and compliance with clinical, laboratory, and accreditation requirements.

Additional laboratory responsibilities may include moderate-complexity testing in authorized disciplines; instrument calibration and quality-control documentation; maintaining audit-ready records for COLA inspections; completing competency assessments and proficiency testing; specimen accessioning and processing; accurate reporting in the Laboratory Information System; and prompt notification of critical results to the attending Texas healthcare provider.

When assigned to front-office reception, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Employees are expected to be cross-trained and may be assigned to front- or back-office functions, or both.

Requirements

• High school diploma or equivalent.
• For Arizona applicants, completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
• Proficiency in EMR/EHR systems.
• Ability to work in a fast-paced, team-oriented setting and provide customer-friendly patient service.

Responsibilities

• Assist the provider with examinations, including taking patient vital signs, procedures, and other direct-care processes under supervision and within the Medical Assistant scope of practice.
• Administer medications according to policy and provider direction, following medication safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine specimens for testing, including employer drug screens, as needed.
• Perform splinting and casting as needed.
• Conduct physicals, including sports physicals.
• Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow laboratory and clinical accreditation guidelines and requirements.
• Use EMR/EHR systems proficiently.
• Perform other related duties as assigned or described by company policy.
• Perform moderate-complexity clinical testing in authorized disciplines in accordance with the laboratory’s COLA-approved SOP manual, when assigned laboratory responsibilities.
• Complete and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
• Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical activities for COLA surveys.
• Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
• Complete and document blind proficiency-testing samples in the same manner as patient specimens and follow anti-commingling regulations.
• Accession and process specimens, centrifuge samples, evaluate sample integrity, and accurately report data in the Laboratory Information System.
• Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
• When assigned to front-office reception, keep patients and families informed about wait times and monitor patient flow.
• Process patients for discharge, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
• Support customer service and respectful, dignified treatment of patients while helping maintain smooth clinic operations and optimal patient flow.
• Remain cross-trained and work in front-office or back-office functions, or both, according to clinic staffing needs and business requirements.

Benefits

• Medical insurance
• Health savings account
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED