Medical Assistant / Medical Front Office

NextCare•Goodyear, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and teamwork. The role supports patient care in the back office and may also support front-office reception, with assignments based on clinic staffing and business needs. The Medical Assistant helps maintain smooth clinic operations and patient flow while treating patients with respect and dignity. Under the direct supervision of a provider and within the Medical Assistant scope of practice, the role assists with examinations, procedures, and other direct-care processes; administers medications as directed and according to policy; performs blood draws and other testing-related tasks; and may provide splinting, casting, physicals, ear lavage, wound care, and oxygen administration. The position also includes laboratory testing, quality-control, documentation, specimen-processing, competency, proficiency-testing, and critical-result notification duties when applicable. When assigned to the front office, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes patient discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The employee is expected to be cross-trained and may be assigned to front- or back-office functions, or both.

Requirements

For Arizona positions, a high school diploma or equivalent.
For Arizona positions, completion of an approved (accredited) Medical Assistant training program; alternatively, completion of a non-accredited Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency in EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy, provider direction, and applicable safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, when required.
Perform splinting and casting when required.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly report unusual patient occurrences, including medication events, to the provider on duty using an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform moderate-complexity clinical testing in authorized laboratory disciplines according to the laboratory's COLA-approved standard operating procedures.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical laboratory activities.
Complete documented competency assessments covering the six CLIA-mandated elements at the required intervals.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling requirements.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System.
Recognize critical, life-threatening laboratory results and promptly follow notification protocols for the attending Texas healthcare provider.
When supporting front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patient discharges, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.
Work in front-office or back-office functions, or both, as assigned according to clinic staffing and business requirements.