Medical Assistant/Medical Front Office

NextCare•Leavenworth, KS

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant for a fast-paced, team-oriented urgent care environment. This is a dual-role position covering Medical Front Office and Medical Assistant duties. The employee supports a smooth-running clinic and reception area, helps maintain efficient patient flow, and provides patient care in the back office according to patient needs and within the Medical Assistant scope of practice under provider supervision. Employees are cross-trained and may be assigned to front-office, back-office, or both functions based on clinic staffing and business needs. Front-office work includes keeping patients and families informed about wait times, monitoring patient flow, and processing discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Clinical work includes assisting providers with examinations, vitals, procedures, and other direct-care processes; administering medications as directed and in accordance with policy and safety protocols; performing blood draws and possibly urine collection, splinting, casting, physicals, ear lavage, wound care, and oxygen administration. The role also includes reporting unusual patient occurrences and safety concerns, following laboratory and clinical accreditation requirements, and using EMR/EHR systems. Additional laboratory duties may include moderate-complexity testing in authorized disciplines; instrument calibration and quality control; maintaining audit-ready records for COLA surveys; completing required competency assessments and proficiency testing; processing specimens and entering results into the Laboratory Information System; and promptly notifying the attending Texas healthcare provider of critical results. Candidates must have at least a high school diploma or GED and meet one of the stated Medical Assistant education, certification, or experience pathways. NextCare offers full-time employees a range of insurance, assistance, and paid-time-off benefits, and offers 401(k) benefits to employees of all statuses.

Requirements

High school diploma or GED.
Completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) program plus a national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA); or completion of an unapproved program plus at least one year of employment as a Medical Assistant after program completion; or verifiable experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval from the Compliance and Regulatory department.
Proficiency in EMR/EHR.
Ability to work in a fast-paced setting and as part of a team.
Customer-friendly approach and commitment to treating patients with respect and dignity.

Responsibilities

Perform both Medical Front Office and Medical Assistant duties.
Keep patients and families informed of wait times and monitor patient flow.
Process patient discharges, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
Assist providers with examinations, including taking patient vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy, provider direction, and safety protocols.
Perform blood draws as directed by the provider.
Collect urine samples for testing, including employer drug screens, when assigned.
Perform splinting and casting when required.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements, and use EMR/EHR systems proficiently.
Perform moderate-complexity clinical testing in authorized disciplines in accordance with the laboratory's COLA-approved SOP manual, when assigned laboratory responsibilities.
Perform and document instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready laboratory records for pre-analytical, analytical, and post-analytical activities.
Complete documented competency assessments and proficiency testing as required.
Accession, process, centrifuge, and assess specimen integrity; accurately report data into the Laboratory Information System.
Recognize critical results and follow immediate notification protocols for the attending Texas healthcare provider.
Perform other related duties as assigned or described by Company policy.