Medical Assistant / Medical Front Office

NextCare•Thornton, CO

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys working in a fast-paced, team-oriented environment. The Medical Assistant provides direct patient care under a Provider’s supervision and within the scope of practice, supports laboratory activities, and may also perform front-office reception duties. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, based on clinic staffing and business needs. The role supports respectful, dignified patient service and helps keep clinic operations and patient flow running smoothly. Duties may include assisting with examinations and procedures, administering medications, performing laboratory testing and specimen processing, and helping patients and families with reception, discharge, charges, payments, signatures, and receipts. This job description is not a contract of employment and does not alter the at-will employment relationship; duties may be modified or reassigned to meet business needs.

Requirements

Minimum high school diploma or equivalent; a high school diploma or GED is required for applicants in all states.
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program plus a qualifying national certification or other qualifying experience, as applicable by state.
For Arizona applicants who completed an unapproved program, national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA) is required.
For applicants in other states who completed an unapproved program, qualifying alternatives include national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA); employment as a Medical Assistant for at least one year after program completion; or verifiable work experience directly supervised by a Provider or Physician Group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Proficiency in EMR/EHR.
Ability to work in a fast-paced, team-oriented setting and provide customer-friendly patient service.
Ability to be cross-trained and assigned to front-office and/or back-office functions based on clinic staffing and business requirements.

Responsibilities

Assist the Provider with examinations, including taking patient vital signs, procedures, and other direct-care processes under supervision and within the Medical Assistant scope of practice.
Administer medications according to policy, Provider direction, and applicable safety protocols.
Perform blood draws as directed by the Provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting, as applicable.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use the EMR/EHR proficiently.
Perform moderate-complexity clinical testing in authorized disciplines, such as Chemistry, Hematology, and Urinalysis, in accordance with the laboratory’s COLA-approved SOP manual.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain organized, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for biennial COLA on-site surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens while adhering to anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data in the Laboratory Information System (LIS).
Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
When assigned to the front office, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.