Medical Assistant / Medical Front Office

NextCare•Cheyenne, WY

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant to work in a fast-paced, team-oriented setting. The Medical Assistant provides direct patient care under a Provider’s supervision and within the scope of practice, supports clinic operations and patient flow, and may also assist with front-office reception. The role helps ensure patients are treated with respect and dignity and that the clinic and reception area run smoothly. Patient-care duties include assisting Providers with examinations, vitals, procedures, and related processes; administering medications as directed and according to safety protocols; performing blood draws; collecting urine samples for testing, including employer drug screens; and potentially performing splinting and casting. Other urgent-care duties may include sports physicals, ear lavage, wound care, and oxygen administration. The Medical Assistant promptly reports unusual patient occurrences and safety concerns, follows laboratory and clinical accreditation requirements, and must be proficient with EMR/EHR systems. Additional laboratory responsibilities may include performing authorized moderate-complexity testing in areas such as chemistry, hematology, and urinalysis; conducting and documenting instrument calibrations and quality control; maintaining audit-ready records for COLA inspections; participating in required competency assessments and proficiency testing; processing specimens and entering results into the Laboratory Information System; and promptly notifying the attending Provider of critical results. When supporting front-office reception, the Medical Assistant informs patients and families about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Other related duties may be assigned under Company policy.

Requirements

High school diploma or GED; a copy of the diploma or official transcripts may be required if the credential cannot be verified through the pre-employment background check.
Completion of an approved (accredited) Medical Assistant training program; or completion of a non-accredited program plus a national certification from AAMA (CMA), AMT (RMA), or NHA (CCMA).
For positions in states other than Arizona, an alternative qualification is completion of a non-approved Medical Assistant training program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a Provider or Physician Group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.

Responsibilities

Assist Providers with examinations, patient vitals, procedures, and other direct-care processes under supervision and within the Medical Assistant scope of practice.
Administer medications according to Provider direction, company policy, and applicable safety protocols.
Perform blood draws as directed by the Provider.
Collect urine samples for testing, including employer drug screens, as needed.
Perform splinting and casting when required.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the Provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use EMR/EHR systems proficiently.
Perform moderate-complexity clinical testing in authorized disciplines when assigned.
Complete and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting results.
Maintain orderly, verifiable, audit-ready records for laboratory activities and COLA inspections.
Participate in documented competency assessments and proficiency testing.
Accession, process, centrifuge, and evaluate specimen integrity, and accurately enter data into the Laboratory Information System.
Recognize critical results and promptly follow notification protocols with the attending Provider.
When supporting front-office reception, keep patients and families informed of wait times, monitor patient flow, and process discharges, including preparing charges, collecting payment, obtaining signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.