Medical Assistant - Primary Care Office

OhioHealth

22h

About The Position

This position performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. Duties include routine clinical and administrative work needed to support the assigned practice; specific duties may vary according to the office’s size and specialty. The role supports safe, high-quality, efficient care and patient flow, maintains current records and a clean work area, and collaborates with the healthcare team. The position also includes quality-improvement work, serving as a resource in areas such as quality, performance improvement, and the electronic medical record, and training new staff as a clinical preceptor. The role requires a high school diploma or equivalent and one qualifying medical-assisting, military medic, paramedic, or physician-trained medical assistant background. Basic Life Support certification from the American Heart Association is also listed as required. This is a day-shift position scheduled for 40 hours per week in the PCP Balgreen Dr department.

Requirements

High school diploma or equivalent; the qualifications section also lists High School or GED as required.
One of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
BLS (Basic Life Support) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate efficient and effective patient flow, prepare patients for visits, and provide services and education as directed by providers and within applicable licensure, policy, and scope of practice.
Complete Care Connect EMR documentation requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate, collaborate, and anticipate healthcare-team needs to support continuity, quality of care, and coordination of services.
Collect and monitor patient data and report data and patient needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality-improvement activities and recommend and implement operational improvements and new services.
Maintain professional competence and skills through continuing study of the field and best practices.
Complete required continuing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR, including as an EPIC Super User.
Lead and support development of standard work and necessary customizations.
Function as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.