Inside Sales Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends several times each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.
• Bilingual fluency in English and Spanish is required.

Nice To Haves

• 1–2 years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for leads for at least 1–2 hours each day and track activity to maintain productivity.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present arrangements to families and referred families.
• Respond to client inquiries promptly and professionally, using attentive listening and genuine concern.
• Understand each family’s needs and offer valuable solutions; stay in touch to ensure satisfaction.
• Prepare for appointments, follow procedures with professionalism and attention to detail, and resolve customer problems and requests.
• Build trust-based relationships and educate families about pre-planning to earn referrals and help protect family members, relatives, and friends.
• Maintain continuity from at-need services through aftercare and future family protection needs.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless service.
• Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account with Company contribution
• Sick leave
• Short-term disability
• Long-term disability
• Life insurance
• Voluntary accidental death or dismemberment insurance
• Dependent life insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program