Inside Sales Representative

Lubbock Electric • Lubbock, TX

2d • Onsite

About The Position

Lubbock Electric Company is hiring an Inside Sales Representative to support industrial maintenance and plant customers by finding parts and equipment, preparing timely quotations, managing orders, and proactively communicating about quote and order status. The role requires careful documentation, follow-through, customer service, and a focus on helping customers minimize operational downtime. The successful candidate is resourceful, disciplined, results-oriented, accountable, and committed to safe work practices. Prior experience with electrical and mechanical parts and equipment may come from sales, repair mechanics, or plant maintenance work.

The position is based at the company’s Lubbock, Texas location. The work schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour lunch break. The representative must also be on call after hours and on weekends for one week on a rotating basis to field customer emergencies; the frequency depends on the number of people in the rotation.

The work may involve exposure to moving mechanical parts, rotating equipment, and forklifts in the repair shop and warehouse. The employee must work safely, maintain an orderly work area, and use personal protective equipment. Physical requirements include frequently standing and walking, lifting or moving objects up to 50 pounds, and carrying objects up to 25 pounds.

Lubbock Electric Company is an 80-year-old family business providing industrial equipment services and sales. The company emphasizes peer-to-peer professionalism, customer-centric decisions, collaborative work, employee development, and providing employees with the skills and tools needed to succeed.

Requirements

• High school diploma or GED.
• Two years of customer service and sales experience.
• Three professional references.
• Previous industrial parts advisor and counter sales experience, or experience working with electric motors, air compressors, hydraulic systems, controls, power transmission equipment, or similar equipment as a repair mechanic or plant maintenance operator.
• Excellent oral and written communication skills.
• Excellent math skills.
• Excellent computer, Microsoft Office, and online research skills.
• Ability to lift or move objects up to 50 pounds.
• Ability to carry objects up to 25 pounds.
• Ability to stand and walk frequently throughout the day.
• Commitment to working safely.

Nice To Haves

• English-Spanish bilingualism.
• Prior experience with electrical and mechanical parts and equipment, including experience as a salesperson, repair mechanic, or plant maintenance operator.

Responsibilities

• Prepare the showroom and organize current work in progress before the start of business each day.
• Greet customers professionally in person and by phone.
• Immediately acknowledge every email request for quote (RFQ).
• Collect customer and equipment details according to department SOPs and enter them into the company ERP software.
• Research vendors, build a sourcing network, and document source pricing and expected delivery on every quotation.
• Provide same-day quotations or tell the customer by the end of the day when a quote cannot be delivered that day.
• Proactively communicate quote and order status so customers do not need to request updates.
• Record all customer communications in the ERP sales order record and fully document quotes and sales orders for continuity of customer support.
• Pull products from shelves and package orders for shipment, delivery, or customer pickup; coordinate logistics for orders shipped directly from vendors.
• Suggest additional products where appropriate when selling a part.
• Promptly inspect returned products and process RMAs according to company terms and conditions.
• Receive incoming shipments, verify their accuracy, and put products on shelves promptly.
• Review open quotes and quotes awaiting customer decisions weekly, and follow up according to department SOPs.
• Review open vendor purchase orders weekly, obtain delivery confirmations or expected delivery dates, and update customers weekly.
• Maintain accurate inventory counts and request replenishment according to department SOPs.
• Review customer sales monthly and contact customers who have not purchased in the previous 3 to 12 months.
• Participate in a rotating after-hours and weekend on-call schedule to handle emergency customer requests.
• Stay current on new products and equipment maintenance practices, participate in available training, and notify management about out-of-stock products requiring immediate attention.
• Perform other duties as assigned.
• Work safely, report unsafe conditions, maintain a clean work area, and use personal protective equipment.

Benefits

• Eight paid holidays per year.
• Up to five days of paid time off during the first year.
• 13 to 25 days of PTO after the first year, determined by years of service.
• 401(k) retirement account with a 4% company match, eligible after six months of employment.
• HMO and PPO health insurance plan options.
• Dental insurance.
• Vision insurance.
• Company pays 100% of employee medical, dental, and vision insurance premiums.
• Company pays 35% of dependent insurance premiums.
• Short-term and long-term disability insurance fully paid by the company for employees.
• $50,000 life insurance benefit fully paid by the company.
• Workers’ Compensation.
• Quarterly performance bonuses.
• Company-paid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED