Inside Sales Representative

IKG USA LLC•Houston, TX

5d•Onsite

About The Position

IKG is the leading manufacturer of bar grating for a variety of industries: including industrial, architectural, government, safety and more. Since 1902, IKG has maintained its position by having a dedication towards quality materials, improving technologies, and providing exceptional customer service. You will be part of an experienced team working closely with the customer, helping ensure all projects are a success. From inquiry to installation, IKG prides itself in Forging Partnerships™ and creating products that withstand the test of time.

Requirements

Solid basic computer skills (MS Office suite, Outlook, Oracle, ERP Systems, etc.).
Previous knowledge and experience in order entry, shipping and invoicing procedures and general understanding of the quote-to-cash processes.
Strong sense of urgency and attention to detail and accuracy to achieve goals.
Strong customer service and people skills with a high level of professionalism (active listening, communicates assertively and with tact, willing to learn, empathy, conflict resolution & problem solving).
Ability to work well under pressure.
Ability to multi-task and manage time to accomplish all tasks in a timely manner.
Ability to follow through on projects to closure.
Ability to work well collaboratively as well as independently.
Highly customer-focused and have a true “whatever it takes” attitude to ensure a world-class Customer Support performance to internal and external customers.

Nice To Haves

Aspire to advance into a sales position.

Responsibilities

Provide outside and inside sales with support to manage new and existing accounts.
Professionally manage incoming requests from customers and ensure issues are resolved promptly and accurately.
Contact customers through, but not limited to, customer visits, phone calls, email.
Perform sales and service functions for targeted markets, programs, and opportunities.
Assist Sales Rep in co-managing accounts, region, or product specific markets, including identifying and order requirements, taking the order and order entry.
Enter/process quotations, orders, parts returns, credits, and invoicing through our ERP System.
Serve as the point of contact for customers expediting orders, notifying them of the promised delivery date with an order acknowledgment and ensuring timely delivery and shipment commitment targets are met.
Lead vetting of potential customers through CRM.
Assist in follow-up with customers on concerns of logistics, tax, variance in delivery.
Manage website inquiries and either respond or refer them to the appropriate person in the organization.
Assist in providing territory information including forecast and market information.
Prepare and present proposals, quotes, and product data information.
Assist in answering questions from customers or individuals on how the products perform or direct them to the appropriate person that can assist them.
Match product availability and company programs with customer requirements.
Maintain files for orders and the customer address database.
Receive and document customer complaints.
Perform in a manner that will prevent errors and omissions.
Aspire to become Sales rep inside/outside.