Sales Professional - Inside Sales

Service Corporation International•Nashville, TN

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. The counselor prospects for new business, obtains referrals, builds community relationships, and presents options to families. They respond to inquiries with sensitivity and professionalism, learn about each family's needs, provide appropriate solutions, prepare for appointments, resolve customer concerns, and maintain contact to support satisfaction and earn referrals. The role also connects families’ needs across services, aftercare, and future planning. It involves collaborating with funeral directors, location managers, and other funeral home or cemetery staff; reviewing prior services and family contacts; and sharing family concerns with the team.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and show genuine concern.
Understand each family’s needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Represent a continuous link between at-need services, aftercare, and future family protection.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the SCI team.