Sales Professional - Inside Sales

Service Corporation International•Seattle, WA

10d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides exemplary, personalized service and is an essential contributor to cemetery revenue, while acting as a primary contact for families. The position involves prospecting, building relationships with families and community members, presenting service options, and collaborating with funeral home and cemetery colleagues to support families’ current and future needs.

Requirements

High school diploma or equivalent.
One to two years of college or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals to offer families and their relatives and friends the benefits of pre-planning.
Provide continuity from at-need services through aftercare and future family-protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare to support current needs and sales.
Share family concerns with the SCI team.