Sales Professional - Inside Sales

Service Corporation International•Hanover, VA

9d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, building relationships with families and community members, presenting services, and collaborating with funeral home and cemetery staff to provide a seamless experience.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to treat others with empathy and respect.
Computer skills and familiarity with some software.
Customer service skills.
Ability to drive frequently.
Availability to work some evenings and/or weekends each month and, at times, up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or provincial law.

Responsibilities

Prospect for at least 1–2 hours each day and track activity levels to ensure productivity.
Obtain referrals from families served and build community and civic relationships.
Present services and arrangements to families and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and handle procedures professionally and attentively.
Follow through on customer problems and requests, and build trust-based relationships that support referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future planning.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.