Sales Professional - Inside Sales

SCI Shared Resources•Bellflower, CA

9d•Onsite

About The Position

The Sales Professional - Inside Sales serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, developing relationships with families and community members, presenting cemetery and pre-planning options, and working with funeral home and cemetery colleagues to provide coordinated service. The position requires English and Spanish bilingual proficiency, frequent driving, and flexibility to work evenings or weekends and, at times, up to 12 hours in a day. The first-year estimated total target compensation is typically $50,000 to $100,000 annually through a commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation varies by individual performance, geographic location, and business conditions. The position pays at least $16.90 per hour for all hours worked. Pre-employment background checks verify criminal conviction history because the role involves working with or around client families and colleagues, handling confidential information, and working around or handling deceased individuals. Convictions with a direct, adverse, and negative relationship to the material job duties may result in withdrawal of a conditional job offer.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state/province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Bilingual proficiency in English and Spanish is required.
Must satisfy the pre-employment criminal-conviction background check in relation to the stated material job duties.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
Insurance license if required by state/province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present information to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand families’ unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family-protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.