Sales Professional-Inside Sales

Service Corporation International•Charlotte, NC

8d•$50,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue as well as the primary contact for families. The counselor generates leads, builds relationships with families, and works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. Compensation is commission-based, with a first-year estimated total target compensation of $50,000 to $100,000 annually. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation varies based on individual performance, geographic location, and applicable business conditions. The position pays no less than $15.00 per hour for all hours worked.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the Company’s internal presentation certification within 30 days of hire.
Ability to drive frequently.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Ability to obtain and maintain an insurance license if required by state or province law.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and show genuine concern to understand their unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and carefully.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning and protection for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.