Sales Inside

Foundation Building Materials•Lexington, VA

About The Position

Foundation Building Materials (FBM) is a construction materials distribution company serving commercial and residential construction markets in the United States and Canada. Together with Unified Door & Hardware Group, FBM provides products and services for construction and architectural projects. The organization has more than 8,000 team members and emphasizes operational excellence, innovation, employee development, and customer service. Inside Sales Professionals build customer relationships by providing product guidance and service, supporting sales from the front counter, and helping develop tailored solutions. The position supports customer orders, quotes, inventory, deliveries, showroom operations, and project documentation. This is a full-time position with competitive pay and benefits. The role reports to the Branch Manager.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales.
Provide product knowledge and generate accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through effective selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
Operate and balance the cash register and drawer daily using proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain current product expertise and manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff and coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.