Inside Counter Sales Sales - Inside Sales
About The Position
The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining company standards for excellent customer service. The role may handle special orders and advanced pricing. It generates sales by gathering customers’ product needs and design specifications and serves as a liaison between the company and its customers. The representative responds to questions about product selection, orders, pricing, quotations, complaints, and delivery or installation schedules, and follows up with customers. The position also supports order processing, inventory management, cash register operations, product research and sales, and coordination with internal teams and outside sales representatives. The role has no supervisory responsibilities.
Requirements
- High school diploma.
- 1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
- Good interpersonal and customer relations skills, with strong oral and written communication skills.
- Good interpersonal and influencing skills.
- Strong customer service skills.
- Knowledge of basic sales techniques and concepts.
- Strong attention to detail.
- Knowledge of business math.
- Knowledge of company products, production processes, and product standards.
- Knowledge of building materials, applications, related equipment, and/or the construction industry.
- Familiarity with inventory and inventory control.
- Ability to operate a computer, calculator, and cash register.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
- Ability to drive and walk throughout yards, plants, and offices.
- Ability to lift and carry up to 25 pounds frequently and, on occasion, up to 80 pounds.
- Ability to stand and walk frequently throughout the day.
Responsibilities
- Represent the company during sales by collecting customer product needs and design specifications in person or over the phone, and liaising among purchasing, inside technical/design staff, production staff, and customers.
- Respond to customer inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation scheduling, and follow-up.
- Initiate telephone calls to customers to generate sales and achieve projected sales goals.
- Develop sales techniques and product and industry knowledge through company training, including learning about residential, rural, industrial, and commercial construction.
- Generate sales opportunities by researching client needs and industry competition and learning company product features and benefits.
- Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
- Provide technical assistance to drafting and engineering as required.
- Analyze and size lumber products using appropriate software.
- Coordinate purchases and deliveries of special products, and obtain information about pricing, specifications, uses, and availability.
- Code and enter customer orders, pricing, and other data into the computer system.
- Create accurate and complete invoices, work orders, and sales tickets.
- Maintain stock levels on the sales floor and in the stockroom.
- Operate and balance the cash register daily.
- Research credits, returns, and late payments as needed.
- Work with outside sales representatives to ensure customer satisfaction.
- Follow safety procedures and practices, attend safety meetings as required, and recommend safety improvements when appropriate.
Benefits
- Competitive, affordable benefits designed to support employees and their families; specific benefit offerings are available at www.bldrbenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
