Inside Counter Sales Sales - Inside Sales

Builders FirstSource•Tahoe, CA

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining the company’s customer service standards. The role generates sales by gathering customer product needs and design specifications and serving as a liaison between the company and the customer. It may include handling special orders and advanced pricing. The position coordinates with purchasing, inside technical and design staff, production staff, and customers. It also provides product and technical support, processes orders and sales documentation, maintains stock, and supports customer satisfaction in collaboration with outside sales representatives. The job has no supervisory responsibilities.

Requirements

High school diploma.
1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
Good interpersonal and customer relations skills.
Strong oral and written communication skills.
Strong interpersonal and influencing skills.
Strong customer service skills.
Knowledge of basic sales techniques and concepts.
Strong attention to detail.
Knowledge of business math.
Knowledge of company products, production processes, and product standards.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Familiarity with inventory and inventory control.
Ability to operate a computer, calculator, and cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Ability to drive and walk throughout yards, plants, and offices.

Responsibilities

Collect customer product needs and design specifications in person and over the phone, and act as a liaison among customers, purchasing, inside technical and design staff, and production staff.
Respond to inquiries about product selection, order placement, pricing, quotations, complaints, delivery and installation scheduling, and customer follow-ups.
Initiate telephone calls to customers to generate sales and achieve projected sales goals.
Develop sales techniques and product and industry knowledge through company training and by learning about residential, rural, industrial, and commercial construction.
Generate sales opportunities by researching client needs and industry competition and learning company product features and benefits.
Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
Provide technical assistance to drafting and engineering as required.
Analyze and size lumber products using appropriate software.
Coordinate the purchase and delivery of special products.
Obtain information about product pricing, specifications, uses, and availability.
Code and enter customer orders, pricing information, and other data into the computer system.
Create accurate and complete invoices, work orders, and sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance the cash register daily.
Research credits, returns, and late payments as needed.
Work with outside sales representatives to ensure customer satisfaction.
Follow safety procedures and practices, attend periodic safety meetings as required, and recommend improvements to safety procedures when appropriate.