Sales Professional - Inside Sales

Service Corporation International•West Covina, CA

18d•$50,000 - $100,000

About The Position

The Sales Professional - Inside Sales serves client families by arranging at-need cemetery services and selling pre-need arrangements. This role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue through sales and referrals. The position involves prospecting, developing community relationships, presenting options to families, and maintaining contact to understand and address each family’s needs. The Sales Professional also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide coordinated service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work evenings and/or weekends several times each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Bilingual fluency in English and Spanish is required.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for at least 1–2 hours each day and track activity to maintain productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families and referred families.
Respond to client inquiries promptly and professionally, using attentive listening and genuine concern.
Understand each family’s needs and offer valuable solutions; stay in touch to ensure satisfaction.
Prepare for appointments, follow procedures with professionalism and attention to detail, and resolve customer problems and requests.
Build trust-based relationships and educate families about pre-planning to earn referrals and help protect family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.