Sales Professional - Inside Sales

SCI Shared Resources•Columbus, GA

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, building relationships with families and community members, presenting services, following up on inquiries and concerns, and collaborating with funeral home and cemetery colleagues to deliver seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state or province-issued driver’s license with an acceptable driving record.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for at least 1–2 hours each day and obtain referrals from families served by the location.
Build relationships with community and civic organizations.
Explain and present services to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and understand their individual needs to offer appropriate solutions.
Stay in touch with families to ensure their satisfaction.
Prepare for appointments and perform all procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals, including educating families about the benefits of pre-planning.
Maintain continuity of service from at-need arrangements through aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home and cemetery staff to provide high-quality service.
Review prior services and family contacts to prepare to support current needs and sales.
Share family concerns with the SCI team.