Sales Professional - Inside Sales
About The Position
The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue and the primary contact for families. The position focuses on generating leads, building relationships with families, and collaborating with funeral directors, location managers, and other funeral home or cemetery staff. The Sales Professional supports families from at-need services through aftercare and future planning, ensuring high-quality service and responding to family needs with empathy, professionalism, and attention to detail.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Insurance license if required by state or province law and prescribed by the applicable state board.
- Pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or province.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
Responsibilities
- Prospect for at least 1–2 hours each day.
- Obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present presentations to families served and referred families.
- Maintain and track activity levels to ensure productivity.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen to families, communicate honestly, and demonstrate genuine concern.
- Understand each family’s unique needs and offer solutions that provide value.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform all procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and earn the right to ask for referrals.
- Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
- Represent a continuous link from at-need services through aftercare to future services that protect families.
- Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts thoroughly to prepare for current needs or sales.
- Share family concerns with the rest of the SCI team.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
