Sales Professional - Inside Sales

SCI Shared Resources•Grandville, MI

10d

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves generating leads, developing relationships with families and community members, understanding family needs, presenting solutions, and collaborating with funeral home and cemetery colleagues to support families before and after services.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college, or equivalent education and experience.

Responsibilities

Prospect for leads for at least 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served and build relationships with community and civic organizations.
Present information to families and referred families about available arrangements.
Respond to client inquiries promptly and professionally, listening to families and understanding their individual needs.
Offer solutions that provide value, maintain contact to ensure satisfaction, and follow through on customer problems and requests.
Prepare for appointments and complete procedures professionally and attentively.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Connect families’ at-need services, aftercare, and future planning through ongoing support.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales, and share family concerns with the SCI team.