Sales Professional - Inside Sales

SCI Shared Resources•Elmhurst, IL

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as a primary contact for families. It involves prospecting and lead generation, presenting services and pre-planning options, responding to family needs, maintaining relationships, and coordinating with funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college, or equivalent education and experience.
Insurance license, if required by state/province law and prescribed by the applicable state board.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day and obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present services to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and earn the opportunity to request referrals.
Educate families about the benefits of pre-planning and offer protection to family members, relatives, and friends.
Connect services provided at need through aftercare to future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the rest of the SCI team.