Sales Professional - Inside Sales

Service Corporation International•Webster, TX

11d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides personalized service, generates revenue for the cemetery, and acts as a primary contact for families. The position includes prospecting, developing relationships with families and community members, presenting arrangements and pre-planning options, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or provincial law and prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and seek referrals.
Educate families about the benefits of pre-planning and offer arrangements intended to protect family members, relatives, and friends.
Connect services provided at need with aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs or sales.
Share family concerns with the SCI team.