Sales Professional - Inside Sales

SCI Shared Resources•Concord, NH

12d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. It involves prospecting, presenting options to families, addressing their needs and requests, maintaining relationships, and working with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to request referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection for the future.
Connect services provided at need through aftercare to future family-protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review prior services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.