Sales Inside

Foundation Building Materials•Kahului, HI

About The Position

At Foundation Building Materials (FBM), Inside Sales Professionals build strong customer relationships through expert guidance and exceptional service. The role supports customers at the front counter and through tailored product and project solutions, serving commercial and residential construction markets. The position combines customer service and sales support with order processing, inventory and showroom operations, cash handling, product knowledge, and coordination with sales and operations teams. The employee must attend required sales meetings and company training and support the company’s values of safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience is preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work that includes forklift experience or training.

Nice To Haves

Experience handling incoming sales calls.

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales.
Provide product knowledge and prepare accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries or complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests by phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to meet customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement.
Operate and balance the cash register and drawer daily using proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain current product expertise.
Manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff.
Coordinate the purchase and delivery of special products.
Attend required sales meetings and company training programs.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice.
Perform other duties as assigned.