Sales Professional - Inside Sales

Service Corporation International•Port Charlotte, FL

18d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. This role provides personalized service, generates revenue for the cemetery, and acts as a primary contact for families. The position combines prospecting and community networking with sensitive, consultative support for families and close collaboration with funeral home and cemetery staff.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families served and referred families.
Respond to client inquiries promptly and professionally, using respectful and sensitive communication.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests, and build trust-based relationships that support referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless, high-quality service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.