Inside Sales Representative

Arrow Exterminators • Fort Worth, TX

2d

About The Position

Arrow Exterminators is hiring a full-time Inside Sales Representative to sell additional services by phone to existing and former customers. The role also provides administrative support to service centers, including answering phones, scheduling services, and managing payment data. Representatives deliver exceptional customer service and meet daily call-volume standards. Compensation includes an hourly rate plus commissions.

The representative introduces and explains services that meet customer needs, enrolls customers in those services, and partners with Outside Sales by generating leads and appointments through telephone conversations. The role works with lead-generation programs developed by the corporate Inside Sales Department and receives coaching and support from regional training managers. Representatives document customer interactions and call activity in the customer relations management system, make outbound calls, and answer inbound calls concerning scheduling, billing, and problem resolution.

Requirements

• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing or certification exams.
• Ability to pass internal technical exams.
• High school diploma or equivalent.
• Ability to work a minimum 40-hour work week.
• Willingness to work minimal overtime as needed.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Sell and explain services to existing and former customers by phone, and enroll customers in services that meet their needs.
• Generate leads and appointments for Outside Sales through telephone conversations.
• Work with lead-generating programs created by the corporate Inside Sales Department.
• Meet daily call-volume standards and provide exceptional customer service.
• Document customer interactions and call activity in the customer relations management system.
• Answer inbound calls and provide administrative support for scheduling, billing, and problem resolution.
• Support service centers with phone answering, service scheduling, and payment-data management.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability insurance.
• Cancer and accident insurance.
• Health and wellness suite.
• Company-paid life insurance and additional optional life insurance.
• Hourly pay plus commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED