Inside Sales - McFarland

Bliffert Lumber•Mcfarland, WI

18d•Onsite

About The Position

The Inside Sales Associate is a customer-facing member of the McFarland branch team and serves as a point of contact for contractors and homeowners seeking solutions for their projects. The role supports daily sales operations through customer service, product recommendations, quoting, order processing, cash sales, billing, and related administrative work. The associate develops knowledge of building materials and product categories such as lumber, decking, doors, windows, and trim, and participates in training and cross-functional learning. The position works with experienced team members to support customers, maintain branch service standards, and contribute to team succession planning.

Requirements

Previous customer service or sales experience is preferred.
Strong interpersonal and communication skills.
Ability to build rapport and establish relationships with customers.
Basic computer proficiency and ability to learn company systems.
Ability to work collaboratively in a team environment.
Strong attention to detail and organizational skills.
Ability to stand, sit, walk, navigate stairs, and occasionally lift and carry products weighing up to 25 pounds; the physical-demands section also lists lifting and pushing or pulling up to 50 pounds for stocking.
Commitment to workplace safety and company policies.
Ability to manage multiple priorities, communicate effectively, solve customer problems, and maintain professionalism in a fast-paced environment.

Nice To Haves

Previous customer service or sales experience.
Interest in developing specialized product knowledge in building materials, including lumber, decking, doors, windows, and trim.

Responsibilities

Create a positive experience during every customer interaction and build relationships with retail and contractor customers.
Answer incoming customer calls and assist walk-in customers with project needs and product selection.
Listen to customer requirements, recommend appropriate products and solutions, and resolve questions or concerns helpfully.
Enter and process customer orders accurately using company systems.
Prepare sales orders, quotes, and related documentation; update quotes as project needs change.
Explain product features, benefits, pricing, and credit terms.
Collaborate with sales team members to support customer opportunities and manage customer requests and quotes.
Assist with cash sales and transaction processing.
Develop knowledge of building materials, lumber products, company services, decking, doors, windows, and trim.
Participate in training programs, including Spruce system training, and continue expanding product and industry knowledge.
Cross-train with experienced team members and become a trusted resource for customers and teammates.
Assist with billing activities and administrative tasks as needed.
Promote a safe and professional work environment and follow company safety policies and procedures.
Report workplace injuries immediately to management.
Protect confidential company financial information, business plans, and customer information.
Perform additional responsibilities as assigned by management.