Inside Sales

J&L Building Materials, Inc. • Malvern, PA

6d • Onsite

About The Position

Join J&L’s Inside Sales Team at its flagship location in Frazer, Pennsylvania. In this customer-facing role, you will work at the counter, provide service to customers, and support sales goals. The position is suited to someone with strong customer service skills, knowledge of the product range, and an interest in the building industry and customer relationships.

J&L Building Materials is a third-generation, family-owned, independent distributor that has served professional contractors and builders since 1958. Its mission emphasizes exceptional customer service, personalized experiences, thoughtful and ethical business practices, and strong customer relationships.

The listed starting rate is $24.75. J&L provides reasonable accommodation to qualified applicants and employees with disabilities in accordance with the ADA and Pennsylvania Human Relations Act. The listed duties and working conditions may not be all-inclusive, and management may revise the role or assign other tasks.

Requirements

• Exceptional customer service skills.
• Strong attention to detail and ability to communicate and follow procedures.
• Preferred: a bachelor’s or associate degree, preferably in a business-related field; alternatively, a high school diploma or GED and at least one year of related sales experience.
• Preferred: familiarity with the building materials industry or construction/contracting experience.
• Preferred: strong familiarity with technology, including Microsoft Office Suite and point-of-sale or inventory systems.

Nice To Haves

• Familiarity with the building materials industry or construction/contracting experience.
• Strong familiarity with Microsoft Office Suite and point-of-sale or inventory systems.
• A bachelor’s or associate degree, preferably in a business-related field; alternatively, a high school diploma or GED and at least one year of related sales experience.

Responsibilities

• Serve as an internal salesperson and ensure a high level of customer service and satisfaction for activities under the employee’s control.
• Build and maintain positive customer relationships.
• Enter new customer data and sales data for current customers into the computer database.
• Make outbound lead follow-up calls to potential and existing customers by telephone and email.
• Handle inbound sales lead calls and convert calls into sales.
• Resolve customer complaints and disputes through the proper channels.
• Provide product demonstrations to qualified customers upon request.
• Emphasize product features, quote prices and credit terms, and prepare sales orders.
• Estimate delivery times for customers and investigate and resolve delivery issues.
• Coordinate and assist with stocking, inventory, and cycle counting of materials.
• Prepare reports on business transactions.
• Attend branch meetings.
• Travel to and attend meetings and seminars for product training.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision benefits coverage.
• Employer contribution to a Health Savings Account for employees enrolled in the high-deductible health plan.
• 401(k) with a 6% employer match after six months of employment.
• Profit-sharing bonus program.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed