Inside Counter Sales Sales - Inside Sales
About The Position
The Inside Counter Sales Representative assists customers and contractors in person and over the phone by providing quotes and product information while maintaining company standards for excellent customer service. The role may handle special orders and advanced pricing and quoting. It generates sales by gathering customers’ product needs and design specifications and serving as a liaison between the company and its customers and internal teams. This is not a commissioned or salaried position. The representative supports customers with product selection, orders, pricing, quotations, complaints, delivery and installation scheduling, and follow-ups. The role also involves sales outreach, product and industry learning, material takeoffs, technical assistance, lumber product analysis, coordination of special-product purchasing and delivery, order entry, invoicing, stock maintenance, cash register balancing, and research into credits, returns, and late payments. The position has no supervisory responsibilities. Work is conducted in both a typical office environment and outside locations subject to temperature and weather variations. The employee must be able to drive and walk throughout yards, plants, and offices, stand and walk frequently, and lift and carry up to 25 pounds frequently and occasionally up to 50 pounds. Normal shifts are either 6:30 a.m.–3:30 p.m. or 8:00 a.m.–5:00 p.m. Weekend shifts are part of a rotation but are not required every weekend; weekend hours are Saturday 7:00 a.m.–4:00 p.m. and Sunday 9:00 a.m.–3:00 p.m.
Requirements
- High school diploma.
- 1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
- Good interpersonal and customer-relations skills.
- Strong oral and written communication skills.
- Good interpersonal and influencing skills.
- Strong customer service skills.
- Knowledge of basic sales techniques and concepts.
- Strong attention to detail.
- Knowledge of business math.
- Knowledge of company products, production processes, and product standards.
- Knowledge of building materials, applications, related equipment, and/or the construction industry.
- Familiarity with inventory and inventory control.
- Ability to operate a computer, calculator, and cash register.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
- Ability to drive and walk throughout yards, plants, and offices.
- Ability to stand and walk frequently throughout the day.
- Ability to lift and carry up to 25 pounds frequently and occasionally up to 50 pounds.
- Ability to work a rotating weekend shift, though not every weekend.
Responsibilities
- Represent the company in the sales process by collecting customers’ product needs and design specifications in person or over the phone, and liaising among purchasing, inside technical/design staff, production staff, and customers.
- Respond to inquiries about product selection, orders, prices and quotations, complaints, delivery and installation scheduling, and customer follow-ups.
- Initiate telephone calls to customers to generate sales and achieve projected sales goals.
- Attend company training and develop knowledge of sales techniques, products, and residential, rural, industrial, and commercial construction.
- Research client needs and industry competition and learn company product features and benefits to generate sales opportunities.
- Prepare accurate and complete material takeoffs for single- and multifamily home projects.
- Provide technical assistance to drafting and engineering as required.
- Analyze and size lumber products using appropriate software.
- Coordinate purchasing and delivery of special products and obtain information about pricing, specifications, uses, and availability.
- Code and enter customer orders, pricing information, and other data into the computer system.
- Create accurate and complete invoices, work orders, and sales tickets.
- Maintain stock levels on the sales floor and in the stockroom.
- Operate and balance the cash register daily.
- Research credits, returns, and late payments as needed.
- Work with outside sales representatives to ensure customer satisfaction.
- Observe safety procedures and practices, attend safety meetings as required, and recommend safety improvements when appropriate.
Benefits
- Competitive, affordable benefits designed to support employees and their families; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
