Inside Sales - Retail Counter
About The Position
Responsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services. The role provides information on warranties, pricing, part quality, delivery times, and payment methods; completes transaction documentation; develops relationships with potential customers; communicates order and shipping details; advises on available part substitutions or modifications; processes and reviews orders; and follows up with customers as needed. Other duties may be assigned. This position does not supervise employees.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret graphs.
- Basic computer skills.
- Ability to communicate basic messages orally, write brief messages, keep simple records, and explain or offer guidance on routine procedures.
- Ability to handle routine, somewhat repetitive problems by following clear directions and procedures.
- Ability to prioritize and appropriately handle assigned and routine tasks.
- Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
- Occasionally lift and/or move up to 50 pounds.
- Travel may be required periodically, including overnight stays, depending on position requirements.
Nice To Haves
- College coursework or degree.
- Prior automotive experience and knowledge of automotive parts.
- Bilingual English/Spanish.
Responsibilities
- Provide information on warranties, price, quality of parts, delivery times, and payment methods.
- Complete internal transaction documents, including credits, invoices, work orders, interchanges, and returns.
- Prospect and develop relationships with potential customers to cultivate new business.
- Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
- Advise customers on part substitutions or modifications when requested parts are unavailable.
- Process orders, including order entry and reviewing orders for correct handling, pricing, quantities, and shipping data; dispatch orders in some locations.
- Follow up with customers as needed.
- Assume other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- Fertility coverage.
- 401(k) with company match.
- Company-paid life insurance and long-term disability.
- Short-term disability.
- Employee assistance program.
- Tuition reimbursement.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
