Inside Counter Sales Sales - Inside Sales

Builders FirstSource•Newton, MA

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining company standards for customer service. The role may handle special orders and advanced pricing and quoting. It generates sales by identifying customers’ product needs and design specifications and serving as a liaison between the company and its customers and internal teams. This is not a commissioned or salaried position. The representative responds to inquiries about product selection, orders, pricing and quotations, complaints, delivery and installation scheduling, and customer follow-ups. The role also generates sales through customer outreach and research, develops knowledge of sales techniques and building materials, prepares material takeoffs, provides technical assistance to drafting and engineering, and sizes lumber products using appropriate software. Other duties include coordinating special-product purchases and deliveries, entering orders and pricing into the computer system, creating invoices and work orders, maintaining stock, operating and balancing a cash register, researching credits, returns, and late payments, and working with outside sales representatives. The position has no supervisory responsibilities. Work takes place in both a typical office environment and outside locations subject to temperature and weather variations. Normal shifts are either 6:30 a.m.–3:30 p.m. or 8:00 a.m.–5:00 p.m. The role includes a rotating weekend shift, but not every weekend; weekend hours are Saturday 7:00 a.m.–4:00 p.m. and Sunday 9:00 a.m.–3:00 p.m. The employee must be able to stand and walk frequently and lift and carry up to 25 pounds frequently and occasionally up to 50 pounds.

Requirements

High school diploma.
1–2 years of experience in the building materials industry, with extensive knowledge of products and applications.
Good interpersonal and customer relations skills.
Strong oral and written communication skills.
Good interpersonal and influencing skills.
Strong customer service skills.
Knowledge of basic sales techniques and concepts.
Strong attention to detail.
Knowledge of business math.
Knowledge of company products, production processes, and product standards.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Familiarity with inventory and inventory control.
Ability to operate a computer, calculator, and cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Ability to drive and walk throughout yards, plants, and offices.
Ability to stand and walk frequently throughout the day.
Ability to lift and carry up to 25 pounds frequently and occasionally up to 50 pounds.
Ability to work a rotating weekend shift, though not every weekend.

Responsibilities

Represent the company during sales by gathering customer product needs and design specifications and liaising among customers, purchasing, inside technical/design staff, and production staff.
Respond to customer inquiries about product selection, order placement, pricing and quotations, complaints, delivery and installation scheduling, and follow-ups.
Initiate calls to customers to generate sales and achieve projected sales goals.
Develop sales and product knowledge through company training and learn about residential, rural, industrial, and commercial construction.
Research client needs and industry competition and learn company product features and benefits to generate sales opportunities.
Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
Provide technical assistance to drafting and engineering as required.
Analyze and size lumber products using appropriate software.
Coordinate purchases and deliveries of special products.
Obtain information about product pricing, specifications, uses, and availability.
Code and enter customer orders, pricing information, and other data into the computer system.
Create accurate and complete invoices, work orders, and sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance the cash register daily.
Research credits, returns, and late payments as needed.
Work with outside sales representatives to ensure customer satisfaction.
Follow safety procedures and practices, attend safety meetings as required, and potentially recommend safety improvements.