Inside Sales

Norfolk Iron & Metal•New Century, KS

About The Position

The Inside Sales Representative supports profitable sales growth and maintains strong customer relationships within the steel service industry. The role calls for strong communication, product knowledge, and problem-solving skills to provide exceptional customer service and value. The representative must adapt to a fast-paced environment, respond quickly to customer needs, and deliver consistent value that strengthens long-term customer relationships and supports business objectives.

Requirements

High school diploma or GED.
Three to five years of experience in Sales or Customer Service, or two or more years in sales of flat roll metal products or metal fabrication.
Strong negotiation skills.
Ability to organize and prioritize daily work activities to provide the best customer service.
Ability to maintain professionalism and composure in all situations.
Strong follow-up skills.
Ability to concentrate and maintain productivity in high-pressure situations.
Intermediate computer knowledge and proficiency.
An equivalent combination of education and experience may be substituted.

Nice To Haves

College education is preferred but not required.

Responsibilities

Assess customers’ businesses and identify opportunities to provide value.
Coordinate customer follow-up to ensure deliveries are timely and accurate.
Anticipate and prevent problems by defining issues, investigating obstacles, and evaluating alternative solutions.
Coordinate resolution of customer complaints involving damaged or incorrect material and delivery or inventory problems.
Develop and apply knowledge of carbon and non-ferrous product lines to recommend solutions for customer needs.
Understand company processing equipment and capabilities to answer questions, identify opportunities, and recommend value-added solutions.
Explain pricing structures, including material costs, processing charges, delivery factors, and market influences.
Determine processing requirements and lead times to provide accurate delivery estimates.
Coordinate orders with the warehouse and appropriate sales departments to ensure timely delivery.
Enter order data accurately and maintain complete records.
Maintain reporting systems and update account plans and objectives based on customer profit potential.
Use, demonstrate, and sell the customer portal, explaining its features, benefits, and value.
Establish pricing guidelines in coordination with Sales Management and related departments.
Communicate pricing details transparently and explain cost drivers to customers.
Identify and develop new sales opportunities.
Make outbound calls to customers and prospects as part of broader marketing initiatives.
Promote and educate customers about the online customer portal to increase adoption and engagement.
Adhere to the Norfolk Iron Code of Ethics when doing business with customers.
Respond to periodic information requests from management and corporate functions.
Participate actively in weekly Sales meetings and represent Sales in BAM as needed.
Meet annual Inside Sales training requirements.
Perform other duties as assigned.