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CUSTOMER SERVICE SPECIALIST

APS Technology•Wallingford, CT
•Onsite
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About The Position

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our fast-paced engineering/manufacturing organization. Working under the direction of the Manager, Inside Sales, Warehouse & Logistics, this role is responsible for supporting both customers and sales teams by ensuring accurate order processing, maintaining data integrity, and coordinating critical sales operations activities. The ideal candidate is a proactive professional with strong communication and problem-solving skills, capable of managing multiple priorities while delivering a high level of customer service in a dynamic environment. In this role, the Inside Sales Customer Service Specialist serves as a key point of contact for customers and internal teams, handling inquiries related to products, pricing, and order status while ensuring timely resolution of issues. This position supports sales operations by preparing quotes, processing orders, tracking deliveries, and maintaining accurate records within the ERP system. The role also coordinates closely with cross-functional teams including logistics, finance, inventory, engineering, procurement, and production to ensure smooth order fulfillment and effective communication across departments. Additional responsibilities include supporting reporting and forecasting efforts, maintaining organized documentation, and contributing to overall operational efficiency.

Requirements

  • Associate’s degree (or equivalent experience)
  • At least three years of inside sales or customer service experience within a manufacturing or engineering environment
  • Strong computer skills
  • Proficiency in Microsoft Office
  • Proficiency in ERP systems
  • Excellent organizational abilities
  • Excellent communication abilities
  • Excellent multitasking abilities
  • Ability to prioritize work effectively
  • Ability to maintain a high level of accuracy
  • Ability to collaborate successfully across teams in a fast-paced setting

Nice To Haves

  • Proficiency in Epicor ERP system

Responsibilities

  • Supporting both customers and sales teams
  • Ensuring accurate order processing
  • Maintaining data integrity
  • Coordinating critical sales operations activities
  • Serving as a key point of contact for customers and internal teams
  • Handling inquiries related to products, pricing, and order status
  • Ensuring timely resolution of issues
  • Preparing quotes
  • Processing orders
  • Tracking deliveries
  • Maintaining accurate records within the ERP system
  • Coordinating closely with cross-functional teams including logistics, finance, inventory, engineering, procurement, and production to ensure smooth order fulfillment and effective communication across departments
  • Supporting reporting and forecasting efforts
  • Maintaining organized documentation
  • Contributing to overall operational efficiency

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Ongoing training and development opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

101-250 employees

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Based on current job postings on Teal, the average Inside Sales salary in the US is approximately $69,000 per year, with a typical range of $37,000 to $125,000.

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