Personal Lines Inside Sales Producer

Hub International Insurance•Des Plaines, IL

2d•Remote

About The Position

The Personal Lines Inside Sales Producer is a member of HUB’s Sales team, providing service to individual clients and helping maintain strong customer relationships. The role drives and closes sales opportunities, manages a large number of accounts, and handles warm, vetted leads primarily through inbound calls. There is no cold calling. The position is fully remote and offers hourly pay, uncapped performance-based commission, and bonus incentives.

Requirements

High school graduate or equivalent.
At least 1 year of experience in sales or customer service.
Excellent customer service and communication skills.
Proficient in computer skills and basic software packages, with intermediate to expert computer acumen.
Good judgment and the ability to act decisively.
Strong oral and written communication skills.
Strong attention to detail, time management, and decision-making skills.

Nice To Haves

Some college.
A willingness to embrace the latest technologies.
A desire to learn the technical aspects of the business.
Strong organization and an established follow-up process.
An entrepreneurial spirit and interest in growing the business.
Interest in learning and development to enhance industry knowledge and expertise.

Responsibilities

Handle lead volume primarily through inbound calls; no cold calling.
Follow communication scripts, prompts, and call flows when handling different topics.
Meet Quality Assurance requirements and other key performance metrics.
Identify customer needs and clarify information for Call Center Agents.
Transfer calls immediately or schedule appointments when applicable.
Build sustainable relationships by interacting professionally and with care.
Keep comprehensive records of conversations in the call center database.
Meet personal, team, and site call transfer targets.