Inside Sales Agent

Mohawk Industries • Dallas, TX

1d

About The Position

The Inside Sales Agent is an entry-level contributor who provides customer account management service. The role coordinates call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management, while applying selling agility. The agent uses a creative sales approach to grow revenue and customer accounts, processes orders accurately and promptly, and identifies opportunities to enhance sales. The position also involves troubleshooting customer issues, supporting process improvements, collaborating with a team, and performing office administration and follow-up to help ensure customer satisfaction.

Requirements

• 0–2 years of relevant experience, or an equivalent combination of education and experience.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• High integrity and discretion when handling sensitive and confidential data.
• Proficiency with Microsoft Office Suite products.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Use a creative and innovative sales approach when calling customers to drive revenue and account growth.
• Process orders promptly, accurately, and thoroughly while identifying opportunities to enhance sales.
• Upsell and provide product options to increase sales.
• Coordinate call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management.
• Develop an understanding of company operations and industry trends.
• Assist with identifying potential process improvements.
• Collaborate in group activities and with a team.
• Troubleshoot customer issues and handle and address escalations.
• Perform office administration duties, including entering orders, preparing reports, and following up to ensure customer satisfaction with order development.
• Perform other duties as needed.

Benefits

• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Competitive salary and a comprehensive benefits package.
• Career opportunities and an environment of creativity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed